Everything you’d want to know before you start.

No, nothing, at any stage. The 90-second check is free, and sending us your bills is free. You are never asked for a card, a deposit, or a fee to get started. If we ever asked you for money upfront, that would be your cue to walk away.

If solicitors take the case on and it succeeds, they take a success fee. That fee comes out of the money recovered, not out of your pocket separately, and the percentage is agreed with you in writing before you commit to anything. You keep the remainder. Profitwize itself is paid a separate introduction fee by the claims company. That never comes from you and is never added to your claim.

No. In appropriate cases the solicitors work on a no-win-no-fee basis, which means that if the claim doesn’t succeed, you are not billed for their work. You’re not out of pocket for having tried. The main thing you’ll have spent is a little time.

It depends on your energy spend and how long your contracts ran, and nobody can give you a real number until the case is properly assessed. Be wary of anyone who promises a figure upfront, including us. What we can tell you is that claims below about £10,000 of commission aren’t taken on at all, so any claim that qualifies is a meaningful, typically five-figure sum.

Very little, and we do the legwork around it: answer four quick questions (the 90-second check on the home page), have one short call of around ten minutes to confirm details and sign a letter of authority on your phone, and send a few photos of 4 to 6 bills and the contract if you have it. After that, specialist solicitors handle the claim. You take one short call with them, and we keep you posted throughout.

To get started, just enough to check you qualify: who arranged the contract, roughly when it was signed, and a rough idea of your monthly energy spend. To progress a claim, the solicitors will want photos of a handful of recent bills, the contract if you still have it, and a signed letter of authority (which you can sign on your phone). Don’t worry if you’re missing paperwork.

Straightforward things: which broker or consultant arranged your energy, roughly when, whether you were ever told a commission figure in writing, who your supplier is, and roughly what you spend. Nothing you need to prepare for. “I’m not sure” is a fine answer to any of it, and we’ll help you find anything that’s missing.

Most people don’t, at first. Your supplier’s online portal keeps PDF bills under Billing, your accountant almost certainly holds copies, and a signed letter of authority can allow documents to be obtained directly. We help with all of it. That’s our job, not yours.

The initial check takes days, not months. If solicitors take the case on, the legal process varies: settled claims in this sector typically run months rather than weeks, and longer if court proceedings are needed. It runs no-win-no-fee throughout, so there’s no cost to you while it does.

They may well have, and brokers are entitled to be paid. The claim isn’t about using a broker; it’s about commission that was hidden inside your unit rate without telling you the amount. You can have got a decent deal and still have paid thousands in commission you were never told about.

Not necessarily. Commission was paid over the life of the contract, so payments within roughly the last six years can still be in time, and as the Expert Tooling ruling showed, claims can sometimes reach back further than that. The window does close over time, though, which is a genuine reason not to sit on it.

In the cases we’ve seen, no. Claims relate to historic contracts, and the process runs between the solicitors and the other side. You’re not confronting anyone yourself. If you still use the same broker, you may want to review that relationship anyway; arguably that’s the point.

Be careful. A partial refund offer is often a sign there’s more to recover, and accepting it may affect your rights. Speak to a solicitor before accepting anything. The check costs you nothing, so there’s no harm in knowing the full picture first.

A fair question, this sector attracts chancers. We’re a local business based in Nottingham, and there is nothing to pay at any point, ever. The claims come from real court rulings on hidden broker commission covered in the national and certain trade press. Search “energy broker hidden commission,” read for yourself, then come back.

Yes, in the way this kind of claim requires. Profitwize is registered with the Information Commissioner’s Office (ICO) for data protection, registration number ZC199096. Our introducer role sits outside FCA regulation because business energy claims aren’t an FCA-regulated activity in the first place. The claim itself is handled by a specialist claims company and pursued by an SRA-regulated law firm on their panel, and we’re happy to share their names and regulatory details before you commit to anything.

Expert Tooling and Automation Limited is a manufacturer that had an energy broker, Utilitywise, arrange its electricity contracts with the supplier, Engie Power Limited. More than £130,000 of commission was built into the unit rate it paid across five contracts from 2016 onward, without the amount ever being disclosed. After the 2025 Supreme Court ruling on hidden commissions removed the old “we mentioned it in passing” defence, Expert Tooling and Automation Limited’s claim succeeded in January 2026, and it recovered the commission, even on contracts dating back years. It’s the clearest confirmation yet that undisclosed commission on business energy contracts is recoverable, and you don’t have to prove anyone acted dishonestly.

Two things converged. First, from 1 October 2024 the regulator made it mandatory to disclose broker commission on all business energy contracts, which drew a bright line between compliant new contracts and the older, undisclosed ones. Second, a run of court rulings in 2025 and 2026 confirmed that where commission was hidden, businesses can claim it back. Older claims do drop out of time as the years pass, so the practical answer is: worth checking sooner rather than later.